The Vine Church Volunteer Agreement
Thank you so much for volunteering to help the Vine Church with #loveDunfermline. Below are some instructions and guidelines for volunteering that we would ask you to read carefully and sign to agree with them.
On the day you are volunteering please arrive at The Vine Church, 131 Garvock Hill, Dunfermline at 1:45p.m. Please park your car at the side of the building and walk round to the front of the building. Please have your own facemask on (as detailed below) and please ensure you keep 2m social distancing from all other volunteers at all times as you wait. You will receive a short briefing on the instructions for the day and then we will head off to various pick up points ready for people to collect their food at 2:30p.m to 3:30pm.
- You must not volunteer if you have any symptoms of coronavirus which include: a new continuous cough and/or a fever/high temperature (37.8C or greater).
- Remember you are representing the Vine church and so conduct yourself appropriately at all times. Please be aware that swearing, offensive language, and offensive/inappropriate jokes are unacceptable.
- Work as a team positively with staff, volunteers and members of the public at all times
- Be friendly and chatty with the people using the service. Ask how they are doing and how they are managing. Ask how they heard about our service. This may be the only human interaction that person has that day.
- Be open and honest
- Whilst volunteering you must not consume illegal substances, consume alcohol or engage in unprofessional/threatening/or otherwise unseemly behaviour.
- No smoking during volunteering
- Comply with health and safety guidelines below
- Communicate with the public in a way that is polite and professional at all times
- Smile and be friendly to other volunteers and members of the public that we are serving
- You are required to be neatly groomed, presentable, and to maintain a high level or personal hygiene at all times when on duty. For safety reasons, jewellery should be kept at a minimum.
- Deal with complaints or upset members of the public in a calm and professional manner and refer them to your team leader
- Report any safeguarding concerns to a team leader (Safeguarding is the action that is taken to promote the welfare of children/vulnerable adults and protect them from harm.)
- Ensure your behaviour is free from unlawful or unfair discrimination on the grounds of disability, colour, race, nationality, ethnic or national origin, sex, gender, sexual orientation, age, marital status, religious or philosophical beliefs.
As a volunteer you have an obligation to protect confidential or personal information in relation to other volunteers and other organisations/events. If you have access to confidential information (including addresses or telephone numbers of colleagues/clients/other volunteers), you should never discuss or disclose such information to unauthorised personnel both during and after your involvement with the organisation.
Contact with the Media
All requests from members of the media for comments/information should be politely directed to the team leader, Aaron Dowds. This is to ensure the accuracy of all information given to the media and to help maintain good relationships. Similarly, you should exercise discretion when commenting in your private capacity about the project where your comment may be understood to be an official comment on behalf of the organisation.
Who can volunteer?
To volunteer you must be between 18 and 64 and not be in an at-risk group as defined by the Scottish government:
This group includes people who are:
- aged 70 or older (regardless of medical conditions)
- under 70 and instructed to get a flu jab as an adult each year on medical grounds
It also includes people with:
- chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
- chronic heart disease, such as heart failure
- chronic kidney disease
- chronic liver disease, such as hepatitis
- chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
- problems with their spleen – for example, sickle cell disease or if you have had your spleen removed
- a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
- a BMI of 40 or above who are seriously overweight
Good hygiene practices for all volunteers to help prevent spread of infection
- Wash hands frequently with soap and water for 20 seconds.
- Use alcohol-based hand rub where available if no access to soap and water.
- Avoid touching eyes, nose and mouth with unwashed hands.
- Avoid direct contact with people that have a respiratory illness wherever possible.
- Avoid using personal items (e.g. mobile phone) of people that have a respiratory illness wherever possible.
- Cover the nose and mouth with a disposable tissue when sneezing, coughing, wiping and blowing the nose. Dispose of all used tissues promptly into a waste bin. If you don’t have any tissues available, cough and sneeze into the crook of the elbow. Wash or use alcohol-based hand rub to clean hands at the first opportunity.
- Ensure social distancing of 2metres at all times from other volunteers and members of the public
- Wear a facemask as recommended by the Scottish government.
- Unsure routine cleaning and disinfection of frequently touched objects and surfaces (e.g. telephones, keyboards, door handles, desks and tables)
People queuing to collect their food.
- Volunteers must ensure people queuing to collect their food adhere to 2 metre social distancing.
- If they are not, please be polite and assertive. Generally, this does not need a heavy-handed approach. A gentle and polite request is usually respected by most people. “Can we please ask everyone to respect the 2-metre social distancing and move back. This is for your own health and safety and the health and safety of others” Start at the back of the queue and ask people one by one to take 3 steps back until everyone is at least 2m apart.
- When the people collect their food inform the person to store the food immediately in a fridge and follow re-heating instructions on pack
When arriving at a home for delivery, follow the guidance below:
- Place the food parcel on the doorstep.
- Ring the doorbell then stand back at least 2 metres (3 steps). 4 metres is even better to be on the extra safe side.
- Thank the person for using our service and ask how they are managing.
- Inform the person to store the food immediately in a fridge and follow re-heating instructions on pack
- Never enter the person’s home under any circumstances.
- If the person, does not answer leave the food parcel on the door step. Keep a note of the addresses where they were left on doorstep and team leader can phone them at the end from a business phone line.
- Follow social distancing and good hand hygiene procedures as detailed above.
- Avoid touching your mouth, nose, or eyes and clean equipment used during deliveries e.g. electronic devices, pens, handles, surfaces within and on the vehicle.
- Use hand sanitiser after each delivery and after touching surfaces, doorbells or handles etc.
- Ensure confidentiality of patient’s delivery details as decribed above.
Face coverings 
“By face coverings we do not mean the wearing of a surgical or other medical grade mask but a facial covering of the mouth and nose, that is made of cloth or other textiles and through which you can breathe, for example a scarf.
When applying or removing the covering, it is important that you wash your hands first and avoid touching your face. After each use, you must wash the face covering at 60 degrees centigrade or dispose of safely. Face coverings should not be used for children under the age of two years.”